1. Service. Comfy Landing is an independent proxy-ordering service. We purchase items from Korean retailers on your behalf at the retailer's price at the time of purchase, with no markup. We are not affiliated with any retailer.
2. Orders & payment. Submitting a request is not a purchase. We confirm stock and total, then send a PayPal invoice in US dollars; orders are placed only after payment. Minimum order: items worth US$50.
2-1. Comfy Pass & fees. Each order includes a Comfy Pass (US$7.7, i.e. KRW 10,000), valid for 3 months from payment for the same customer and covering any number of orders in that period. A payment & currency-conversion fee of 8% of the payment amount is added. Retailer delivery fees, if any, are passed through at cost.
3. Delivery. Deliveries are scheduled within the customer-confirmed window (start date to +3 business days). Accuracy of the address and window is the customer's responsibility. Parcels received by other occupants, incorrect addresses, or buildings that refuse deliveries are outside our guarantee; reshipment costs are borne by the customer.
3-1. Substitution. Items are fulfilled as the listed brand/model or an equivalent-or-better product of the same specification (for example, when retailers run promotions). Any price advantage from substitution is passed on to the customer. To lock a specific model, write it in your order notes.
4. Defects & returns. The original seller's exchange/refund policy applies first; we assist with Korean-language communication. Report issues within 48 hours of delivery with photos and original packaging. Hygiene items and consumables cannot be returned once opened.
5. Cancellation. Free before payment. After payment, refunds exclude costs we cannot recover once retail orders are placed.
6. Prohibited items. Medicines, alcohol, tobacco, contact lenses and other restricted goods cannot be ordered.
7. Codes. Promo codes waive the Comfy Pass fee; they have no cash value, one code per order, and conditions may change with notice.
8. Liability. Our total liability for any order is capped at the amount paid for that order.
9. Governing law. Republic of Korea.
What we collect. Name, contact (email/WhatsApp), delivery address, arrival date — solely to fulfill your order.
Sharing. Shared only with retailers/couriers as needed for delivery. Payment data is handled by PayPal; we never see your card details.
Retention. Order records are kept for up to 1 year for support and tax purposes, then deleted. Request earlier deletion anytime: contact@comfylanding.com.
